Remote Customer Service Representative at Speakeasy Authority Marketing | Heyremote (2024)

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POSTED June 26

• Customer Support
• Fulltime
• Anywhere (100% Remote) Only

Job Description

Customer Service Representative – LATAM (remote)

BUSINESS AND VIDEO VERIFICATION · EU · FULLY REMOTE

Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.

Sumsub has over 2,000 clients across the fintech, crypto, transportation, trading and gaming industries including Mercuryo, Bybit, Huobi, Unlimint, DiDi, Poppy and TransferGo.

We are looking for a Customer Service Representative. Join Sumsub’s team!

Your role and tasks:

• Effectively interact with users, including both verbal and written communication (the main language of communication with the clients is German)
• Safeguard data, ensuring confidentiality and security
• Adherence to legal regulations and company standards
• Paying attention to detail and precision when carrying out tasks
• Continuous updating of knowledge and skills in line with industry and regulatory changes
• Only inbound calls, no outbound calls, chats or emails required.
• No customer support or complaint handling required. Simply guide the user through all necessary steps

About you:

• Previous experience in customer service-based roles is considered an advantage, but no work experience is required. You will be surrounded by our attention and support in order to enter the new role and team as comfortably as possible
• Conversational German and English (knowledge of Italian, Spanish, French, Portuguese or Turkish would be a strong asset). Please, note that the main language of communication with the clients is German.
• Good communication skills
• Ability to navigate a large amount of information
• Able to have days off during the week instead of the weekend

We offer:

• Full-time position that requires only ~35 working hours per week, plus paid breaks
• Convenient work schedule: morning, evening, or night shifts & a floating weekend system that can be conveniently adjusted to your study schedule or personal life
• Performance bonuses
• Working with a product that matters. Our technology helps protect millions of users of online services worldwide
• 20 days of paid vacation leave

Let’s make the online world a safer place together!

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.

Department

Business and Video Verification

Role

Video Ident Agent

Locations

EU

Remote status

Fully Remote

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POSTED June 26

• Customer Support
• Fulltime
• Anywhere (100% Remote) Only

Job Description

Customer Support Operator

CUSTOMER OPERATIONS · EU · FULLY REMOTE

Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.

Sumsub has over 2,000 clients across the fintech, crypto, transportation, trading and gaming industries including Mercuryo, Bybit, Huobi, Unlimint, DiDi, Poppy and TransferGo.
Now we are looking for a Customer Support Operator to join our team.

What You Will Be Doing:

• Responding to Customer Queries: Engaging with customers who initiate chat conversations seeking assistance, information, or support. Respond promptly and professionally to their inquiries
• Problem Solving: Analyzing customer issues and providing solutions or answers to their questions
• Gaining a deep understanding of the company’s products or services to provide accurate and helpful information to customers
• Listening to and empathizing with customers who have complaints, working to find resolutions that satisfy both the customer and company policies
• Documenting Interactions: Keeping accurate records of chat interactions, including customer details, issues, and resolutions. This documentation is often used for reference and analysis
• Continuous Learning: Staying updated on product or service changes, updates, and industry trends to provide the most relevant and accurate assistance
• Feedback and Improvement: Providing feedback to management regarding common customer issues, suggestions for improvement, and ways to enhance the chat support process
• Team Collaboration: Collaborating with other customer support team members, supervisors, and specialists when dealing with complex or escalated issues

About You:

• At least 6 months of experience in Customer Support in B2B/B2C
• Knowledge of Zendesk, LiveChat, Slack
• Ability to work during weekends (still only 5 business days a week)
• Excellent communication skills, multitasking, empathy, adaptability, time management, positive attitude
• Advanced English

What We Offer:

• Competitive compensation in compliance with your professional expertise
• Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide
• International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore
• Remote first company – work from anywhere in the world
• Paid vacation and sick leave

Sounds like a great opportunity for your career development? Then go ahead and apply!

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.

Department

Customer Operations

Role

Customer Support Operator

Remote status

Fully Remote

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POSTED June 26

• Customer Support
• Fulltime
• Anywhere (100% Remote) Only

Job Description

Location: US Locations; 100% Remote; Part-Time; Freelance

Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.

You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.

Schedule:

🤙Flexible work schedule options available

⏰Majority of work hours are during weekdays and daytime

🗓️Opportunity to create a work schedule that works best for you

Earnings & Revenue:

💵Contract earnings vary by client, with competitive rates typically ranging from $14 to $20 per hour

📞Pay is determined by your phone call status when assisting customers

🤑Additional incentives available based on client and performance metrics.

Required Skills for Successful Contractors:

💬Exceptional written and verbal communication skills

✅Proven track record in customer service and delivering outstanding customer care

🧐Keen attention to detail with strong problem-solving skills

🤗Friendly, empathetic tone, and professional demeanor

🙌Self-motivated, proactive, and resourceful mindset

👩‍💻Proficient in using technology, including computer applications and software.

Important Information

Technology & Equipment Requirements:

🚪Quiet and secure work environment during working hours

💻Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧Wired USB headset with microphone for clear communication

💨High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🤫Quiet, uninterrupted space

⌨️Organized desk area

We are currently unable to work with contractors residing in Alaska, California, Connecticut, Delaware, Illinois, Michigan, Maine, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington, or Washington DC. Contractors must also successfully pass a criminal background check.

Weareable to work with contractors residing in Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, South Carolina, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming and Puerto Rico.

Contractual Relationship:The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Location: US Locations Only

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POSTED June 26

• Customer Support
• Fulltime
• Anywhere (100% Remote) Only

Job Description

Location: US Locations; 100% Remote; Freelance

*Not a Sales Position OR Call Center Position**

Home based independent contractor wanted to handle Customer Service for our fast-growing marketing company.

Does this describe you?

• You have had a great track record of success and want to be recognized for your contributions.
• You have the ability to keep your own files, schedule, and records well organized and easily retrievable when needed. There are lots of moving parts to this position, and STRONG ATTENTION TO DETAIL IS AN ABSOLUTE MUST.
• You want to be part of a high energy, fast growing team that provides quality products and services people actually want.
• You are a hard worker and are willing to put in the time, effort and energy it takes to make your projects a success.
• You are coachable, willing to learn and want to grow in your position, as well as taking direction with a positive attitude.
• You bring ideas to the table. You not only follow plans currently in place but can provide new ideas and outlook.
• You are disciplined enough to work out of your own home. It can be challenging to work from home…so much freedom, so many distractions but you are self-disciplined enough to do so successfully.

If you think you are this type of person – we are looking for you!

Opportunity:

Provide personalized, phone & email-based customer service for our clients located throughout the US.

Pay:

The starting pay is $20 per hour, paid each week through ACH deposit.

At 90 days, your performance will be reviewed. If you pass the review, you will be raised to $22 per hour.

After 6 full months (180 days) of working with us, we also offer a “book of business” bonus, in which you will receive a small percentage of the monthly payment of each of the clients you manage. Full-time contractors can expect to receive an additional $600-$800+ a month through the “book of business” bonus.

In addition, there are many bonus opportunities at any given time, including commission on upsells (15% of everything sold), contract renewals ($500+ per renewal), and obtaining positive Google Maps reviews from satisfied clients ($100 per review).

Qualifications:

• You must have your own computer, internet access, phone, and a quiet place to make calls.
• Experience with RingCentral (call-app) and Zoho (CRM) is a plus, but not required.
• Must be available part time to provide customer support around 20 hours a week (at first and later to expand your hours over time), between Monday and Friday, from 9:00AM-5:00PM Central Time. Clients are all over the United States (pacific, mountain, central and eastern time zones).
• Nights and weekends are not required nor anticipated.
• Must be willing to dedicate time to learning our marketing methods and how they apply to attorneys. Must also learn how attorneys function in various practice areas and what their specific needs are.

Skills:

• Fluency in Microsoft Excel and Word, using Gmail, sending attachments, navigating to websites, making Google searches. Able to use Google drive as well.
• Excellent communicator in writing and over the phone
• Ability to meet deadlines is essential
• Must be organized with a strong work ethic and ability to self-motivate.
• Must successfully complete the screening process.

Responsibilities:

• Onboard new clients (Intake Process)
• Be the primary account manager for customers and prospects
• Assist new clients with providing us access to Google Maps and social media platforms
• Establish client goals and go over services in contract that they can expect to receive
• Contact customers following new sales to ensure ongoing customer satisfaction
• Go over client’s marketing results from all their marketing channels and show trends
• Suggest additional service offerings to help them improve their marketing
• Forward any support requests / complaints / items needing attention so our support team can resolve these as quickly as possible
• Use a series of voicemails and emails to maximize the chances that your clients will engage in a monthly overview call
• Develop and maintain strong relationships with clients to ensure continued customer loyalty
• Be on the lookout for ways to improve our products and services
• Answer and return client phone inquiries
• Update multiple spreadsheets and email threads to keep the team informed of any client issues, situations, billing problems, etc.

Important: Before you apply for this position…

Our company provides done-for-you marketing for Bankruptcy, Criminal Defense, DUI, Personal Injury, and Divorce attorneys. If you do not like lawyers or believe that they represent only guilty or bad people, please DO NOT apply.

Our clients are good people who help others that are in serious legal situations, and we recognize them as providing an extremely valuable service. You must feel similarly.

If you meet the above criteria and are interested, respond via email to opportunities@speakeasymarketinginc.com using this subject line:

SEO CSR for attorneys

**If you don’t respond using this subject line, AND put the state you reside in in your subject line, your reply will be ignored, as it shows that you didn’t read this ad in its entirety.**

In your reply, please include the following:

• Why you feel you would be a great fit for the position
• Your time zone
• Attach a short, recorded message to your email. Find a magazine or article online and read the first 5 sentences aloud so we can gauge your speaking voice
• Please ensure your recording is an MP3 or other common audio file type
• Attach a copy of your resume

Location: US Locations Only

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POSTED June 26

• Customer Support
• Fulltime
• Anywhere (100% Remote) Only

Job Description

Customer Support Agent

D2C

at Dealer Inspire (See all jobs)

rental

Be essential at Cars Commerce Canada

At Cars Commerce, we’re obsessed with simplifying everything related to buying and selling cars. We are doing well by our customers and consumers to better connect the industry with simplified, stepless technology to improve, measure and drive local automotive commerce. Whether it’s through our most recognized marketplace, Cars.com, our leading digital experience, Dealer Inspire & D2C Media, our commerce and valuation technology, AccuTrade, or our new Cars Commerce Media Network, Cars Commerce is critical to the success of the automotive industry.

No one travels alone here: at the very heart of Cars Commerce is collaboration. In fact, it is embedded in the very fabric of our shared values. We like to say that we rise together, putting people at the center of our actions, from the consumer to the customer to the community. Life at Cars Commerce is made easier when we share the ethos of being Open to All, encouraging open-minded communication because we know that diverse thinking produces better results. But critical success is based on the Concern to Challenge and Take Responsibility, nurturing a competitive spirit in a respectful environment where we think about tomorrow but act today. At our core, we have integrity, doing what’s right, even when it’s difficult. It is our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright inevitable.

But don’t just rely on our words. Winner of the 2024 Best Places to Work award by Built In, we’re obsessed with the employee experience. We are among the top 20% declared “Best” in our industry based on six critical factors important to employee well-being, such as compensation quality, benefits, work-life balance, and more.

ABOUT THIS POSITION:

The Customer Support Agent is responsible for helping the organization reduce or eliminate friction in our customers’ support and training experience while meeting the company’s established deadlines (SLAs). The Customer Support Agent also manages escalations to business experts (SMEs) and/or product managers. You will be in constant contact with customers and internal teams (sales, dev-ops, marketing, etc.). You should feel comfortable and motivated by working in a high-volume, high-stakes environment that requires smooth communication through various appropriate channels (email, phone, Slack, and in-person meetings). Key responsibilities include:

• Analyze and resolve incoming or scheduled requests within company SLAs and maximize customer satisfaction.
• Receive and process customer requests for technical support of our products through various channels; emails, incoming phone calls, or callback requests.
• Resolve complex product-related issues and collaborate with other departments to ensure timely and efficient resolution of these issues.
• Escalate more complex issues to higher-level support teams and/or management, and ensure demerger with customers as needed.
• Provide prompt and efficient service to clients in accordance with the department’s guidelines and policies.
• Plan and install software and services for new customers through webinars or in person at dealerships.
• Stay up to date with evolving internal knowledge as well as our training processes, accessible on our sharing platforms, so that we can answer customer questions accurately.
• Use in-depth product knowledge to educate customers about the features of additional products or services and meet their needs.
• Support data maintenance and hygiene by accurately documenting customer interactions and adding notes in all relevant systems.
• Be an ambassador for our customer experience by making sure to communicate to management or the product team the various opportunities to improve processes, systems or our technology
• Acquire technical or professional certifications as required.
• Stay up to date on software updates and industry best practices. Share this knowledge and expertise with colleagues and clients.
• Conduct performance reviews with existing customers and update them on the latest developments to maintain product knowledge and satisfaction.
• Achieve personal and departmental goals.

ABOUT YOU:

• Undergraduate degree in a technical field (Computer Science, Technology Management, etc.) OR equivalent work experience.
• Two (2) years of lead management experience in the automotive industry.
• Excellent communication skills (verbal and written) in French and English.
• Ability to quickly and effectively analyze a problem, determine its cause, take appropriate measures to resolve it and follow up with the various stakeholders.
• Ability to present information in a clear and structured manner, including the ability to convey technical concepts to non-technical users.
• Ability to provide excellent support to our clients by actively listening to their needs and investigating properly in order to gain a complete understanding.
• Knowledge or ability to quickly integrate key technical products, software functions (CRM and other automotive software in particular), retail or digital marketing solutions for the automotive industry.
• Ability to quickly develop relationships with others and adapt to different communication styles. Facilitate interaction with colleagues and customers.
• Ability to comfortably handle high-voltage situations.
• Ability to multitask and possess strong time management skills.
• Ability to work with various web platforms, including Zoho, Jira, BrowserStack, Wikis, etc.
• Proven experience in technical support, customer service and/or training.
• Strong ability to adapt and learn in an ever-changing industry.
• Ability to work with a high degree of autonomy.

Desirable:

• Experience in help desk / IT service desk considered an asset.
• Experience in the automotive, telecommunications or travel sectors a plus.
• Proficiency with Google or Microsoft Workspace: Excel, Sheets, Docs, Slides, etc.
• Valid driver’s license.

Our comprehensive benefits package includes:

• Medical, paramedical and dental care plans.
• New Employee Allowance for Home Office Fit-Out.
• Generous paid leave.
• Paid holidays.

We are an equal opportunity employer for all and value diversity within our company. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, marital status, veteran status, or disability status.

#LI-SY #LI-REMOTE

Our comprehensive benefits program includes:

• Medical, paramedical and dental health care plans
• Home Office Setup Allowance for New Employees
• Generous paid time off (vacation)
• Paid holidays

We are an equal opportunity employer and value diversity within our company. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, marital status, veteran status, or disability status.

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POSTED June 21

• Customer Support
• Fulltime
• USA Only

Job Description

Title: Customer Advocate (New Business Sales)

Location: United States (Remote)

Type: Full-time

Workplace: remote

Category: Customer Advocacy

Job Description:

About LogicManager:

LogicManager leads the Risk Management Software industry, with outstanding feedback from our customers on G2. From navigating the See-Through Economy to championing Environmental, Social, and Governance (ESG) practices, our software empowers global organizations to uphold their reputations and protect stakeholders.

LogicManager is a dynamic remote tech firm that cultivates an environment supporting internal growth and development. We take pride in being designated as a Great Place to Work®, a testament to our commitment to creating an exceptional workplace. As a remote work environment, we prioritize work-life balance, transparency, and collaboration. Our innovative approach to customer satisfaction, recognized as a competitive advantage in our customer-centric Go-To-Market (GTM) strategy, sets us apart.

About This Opportunity:

We are seeking an experienced, high-energy, outcome-driven professional to join our team as a Customer Advocate (New Business Sales). We are passionate and committed to treating our sales prospects with respect, trust, integrity, and kindness to help our prospective customers solve their challenges rather than selling. Our inbound marketing-driven customer acquisition approach is a highly collaborative, business value-driven proven process that is committed to customer enablement. Our high-tech and innovative guided sales platform provides intuitive and structured support for curious, critical-thinking, and ethical professionals motivated by successful outcomes. This is a fantastic opportunity for a proactive individual who enjoys solving for the customer.

What is Customer Advocacy?

The Customer Advocate’s role is responsible for the full new customer acquisition lifecycle working to clarify customer needs and priorities and demonstrate how our software solutions are a match for those needs.

What You’ll Do:

• • Customer Engagement: Engage 1:1 with potential customers, understanding their challenges and aligning them with our solution packages during initial and subsequent conversations.
  • Journey Guidance: Guide prospects through the customer journey, highlighting how LogicManager can address their risks and realize their objectives.
  • Lead Management: Manage a pipeline of inbound leads, initiating and nurturing relationships with prospective customers.
  • Product Demo: Demo LogicManager’s software to leads generated through inbound marketing.
  • Professional Development: Achieve qualifications in our leading solution areas, including Enterprise Risk Management, Security & Privacy, and more.
  • Team Collaboration: Work closely with marketing and tech teams to refine existing solutions or launch new products.
  • Value Contribution: Offer your insights, strategies, and vision to reinforce our company’s values, culture, and future aspirations.
  • Professional Advancement: Elevate your career by actively engaging and contributing to our vibrant company community.

About You and What Skills You’ll Need:

• • Experience: 2+ years in customer success or sales role at a B2B SaaS company
  • Philosophy: Prioritizes customer experience over transactional sales
  • Communication: Exceptional communication capabilities
  • Analysis: Proficient analytical and problem-solving abilities
  • Comprehension: Advanced reading comprehension and critical reasoning
  • Accountable: Embraces a positive outlook with a high degree of accountability
  • Goal-Oriented: Clear focus on objectives, maintaining regular activity tracking to achieve them.
  • Work Eligibility: Authorized to work in the US (sponsorship not available).

What Sets LogicManager Apart?

– Award-Winning Community: Our commitment to a vibrant, collaborative, and mission-driven culture has earned us the certification of a Great Place to Work® each year since 2016. As LogicManager flourishes, we’re dedicated to nurturing its inherent culture. We aim to attract those who feel the same way about building a community rooted in mutual trust, respect, integrity, kindness, and fairness.

– Great Benefits & Perks: We believe in supporting our employees with benefits that matter, which is why we offer competitive salaries, benefits, paid vacation, and more. We also celebrate our successes with frequent company-sponsored activities and events.

– Remote Flexibility: We believe in the quality of work over its location, fully supporting and offering a remote work experience to our team.

– Global Presence: We serve our growing base of customers throughout North America (AMER), Europe, the Middle East and Africa (EMEA), and Asia Pacific (APAC).

Please note: You must be authorized to work in the US, as we currently cannot provide sponsorship.

LogicManager is committed to being an equal opportunity employer. We celebrate and support diversity, and work every day to create an inclusive work environment that represents the world that we live in.

By submitting your application, you agree that LogicManager may collect your personal data for recruiting and related purposes.

LogicManager’s Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over LogicManager’s use of your personal information.

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POSTED June 21

• Customer Support
• Fulltime
• Anywhere (100% Remote) Only

Job Description

Title: Manager, Customer Support Workforce Planning

Location: Remote – U.S.A.

Job Description:

Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company travel=””>TRAVEL”>travel=””>TRAVEL”>TRAVEL”>retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset – our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We’re united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

In this role, you will be a key influencer who loves discovering how to use data to help us improve, grow and manage our most valuable asset–our people. You are someone who is inspired to solve problems and prove (or disprove) hypotheses using data. You get super excited about and are interested in operations, and are motivated to create opportunities to drive process improvements.You are a dedicated customer service professional at heart, a believer in service excellence at all levels, and a lover of systems and technology to drive your decisions.

In Customer Support, you will help the team understand and coordinate the ideal staffing levels to meet our SLAs and to deliver optimal customer satisfaction. Reporting to the Director of Customer Support, you will be working across the team to optimize for the ideal configurations that drive employee and customer happiness.

What You Will Work On

• • Lead a team of Workforce Analysts
• • Own customer contact SLAs and report on our effectiveness
• • Develop and distribute reports to managers that reflect team and individual productivity
• • Develop and implement long-term forecasting by creating detailed plans, asking probing questions, and analyzing trends and seasonality
• • Conduct comprehensive capacity planning to determine the required number of FTEs to handle forecasted demand across multiple service channels (phone, chat, written), while considering factors like concurrency and occupancy
• • Optimize schedules to ensure staff are deployed at the right times and in the right places to meet service demands efficiently across all supported channels
• • Manage real-time operations with urgency and prioritization, implementing strategies to mitigate volume spikes, ensuring adherence, and managing offline activities effectively
• • Effectively blend quantitative and qualitative data, both at a micro and macro level, to develop workforce strategies that maximize the performance of the business and the team
• • Collect feedback from all customer-facing teams and managers in Customer Support on how to better balance staffing and account allocations, to achieve top performance
• • Provide regular updates to Customer Support and Justworks leadership on incidents that affect customer contact volume, and any resulting trends
• • The role may require occasional evening or weekend work to address urgent staffing issues
• • Other duties as needed based on department and/or organizational needs

How You Will Do Your Work

As a Manager, Customer Support Workforce Planning, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• • Consultative – takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
• • Taking responsibility – being accountable, being committed, and accepting ownership for one’s decisions, actions, and behavior.
• • Adaptability – the ability to adjust your approach or actions in response to changes in your external environment.
• • Detail Oriented – exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• • Analytical – uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• • Camaraderie – Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• • Openness – Your default is to be open. You’re willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• • Grit – You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• • Integrity – Simply put, do what you say and say what you’ll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• • Simplicity – Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• • Minimum of 5 years of workforce management experience in a contact center or customer service environment
• • Minimum 2 years of people management experience
• • Direct customer service experience and a passion for delivering service excellence
• • Proficiency in building and administering workforce management software and tools (eg NICE, PlayVox, etc)
• • Proven experience with building and maintaining customer service workforce management (WFM) models, data and systems
• • Experience in Zendesk or an equivalent CRM or customer contact system
• • Ability to exercise independent judgment and problem-solving skills
• • Strong analytical skills and interest in data acquisition and analysis
• • Collaborative with excellent communication and interpersonal skills, and excited to work with different teams on varied challenges
• • Highly independent and able to truly lead a functional area of Customer Support
• • Experience with SQL queries and data visualization preferred; Tableau experience a plus
• • Aligned with Justworks’ mission and our core values: Camaraderie, Openness, Grit, Integrity and Simplicity

The base wage range for this Remote position is targeted at $113,500 to $124,850 per year.

Remote”}”>#LI-Remote #LI-CD1

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.

For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you’re in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we’re here to ensure an inclusive experience.

Our DEIB Report and Our DEI Commitment

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POSTED June 5

• Customer Support
• Fulltime
• Anywhere (100% Remote) Only

Job Description

Senior Customer Relations Associate (Charlotte, NC (Hybrid) or Remote)

Req Id:5134

Where youll work:
Our flexible, hybrid work model offers the option to work remotely or in the office.

How youll contribute:
As a Senior Customer Relations Associate, youll be responsible for handling and resolving customer complaints in a timely and effective manner with the following key responsibilities.

In this role, youll get to:

• Investigate, manage and respond to annuity and life insurance customer complaints from customers, attorneys, and/or regulators.
• Prepare business and regulatory complaint reports.
• File complaint reports with state insurance and securities regulators.
• Work with other compliance, legal, and business associates to address the root cause of complaints and assist in the development of targeted training.
• Work with third-party administrators on potential procedure revisions and other required actions identified through complaint trends.
• Conduct quality assurance reviews to ensure the accuracy of data collected.

Were looking for people who have:

• 3+ years of annuity and life insurance industry experience preferred.
• Customer service experience.
• Strong analytical and investigative skills.
• Strong negotiation skills.
• Excellent oral and written communication skills.
• Able to communicate clearly and concisely with customers and regulators.
• Ability to work independently and as part of a larger team.
• Ability to work under tight time constraints.
• Bachelors degree preferred.
• Currently holds FINRA SIE, Series 6 or 7 or willingness to obtain.

Research shows some people may not apply for a role if they dont check all the boxes of a job description. If you dont check every box listed, thats okay. We would love to hear from you.

What youll receive:

• Compensation Base salary ranging from $55,000 to $70,000 plus competitive performance-based incentives determined by company and individual results.
• Flexible Work Environment Work remotely or in the office to better thrive in all areas of life.
• Paid Time Off Recharge with a minimum of 20 days of paid time off and 16 paid company holidays per calendar year plus paid volunteer time and paid study time.
• Financial Health Work toward achieving your financial goals through our 401(k) savings plan with company match (up to 6%) and annual company nondiscretionary contribution (3%), 15% employee stock purchase plan discount, and financial counseling services.
• Health and Wellness Enjoy competitive medical, vision, and dental plans plus tax-free health savings accounts with potential company contributions up to $1,000 per family.
• Family Support Care for loved ones with up to 16 weeks of paid leave for new parents, back-up dependent care, dependent care flexible spending account, and up to a $25,000 lifetime maximum during your adoption, infertility, or surrogacy journey.
• Life and Disability Support Gain access to company-paid basic life insurance and short-term disability insurance.

The company and your department may occasionally gather in person throughout the year to foster a culture of belonging and promote team building. Wed love for you to join us during those company-wide and department-wide events to help you strengthen connections across the company.

Why join us?
Brighthouse Financial is on a mission to help people achieve financial security. Our company is one of the largest providers of annuities and life insurance in the U.S.,* and we specialize in products designed to help people protect what theyve earned and ensure it lasts.

We empower employees to collaborate, bring their passion to work, and make an impact. Our inclusive work environment fosters a culture that celebrates diverse backgrounds and experiences. You can find out more about our company culture by visiting brighthousefinancial.com/about-us/careers/.

Were proud to be a Fortune 500 company** and recognized as one of the Healthiest Employers of Greater Charlotte by the Charlotte Business Journal. Were also honored to be named to Newsweeks list of Most Trustworthy Companies in America.

* Ranked by 2022 admitted assets. Bests Review: Top 200 U.S. Life/Health Insurers. AM Best, 2023.
** From FORTUNE 2023 Fortune Media IP Limited. All rights reserved. Used under license. FORTUNE and Fortune 500 are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse the products or services of, Brighthouse Financial.

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POSTED June 5

• Customer Support
• Fulltime
• Anywhere (100% Remote) Only

Job Description

Title: Customer Support Associate (Seasonal)

Location: United States/Remote

Job Description:

Hi, were Underdog!

Were the fastest-growing sports gaming company ever.

We build innovative games and products for American sports fans.

Founded in 2020, our team built four of todays most widely played fantasy games and recently launched our Underdog Sportsbook. We are the only sportsbook to ever launch on our own home grown technology, which allows us to build different and innovative experiences. We believe theres so much more to be built for sports fans, and well continue to win by building the best products and experiences for our customers.

The opportunity in front of us to become the biggest company in our space is massive; after all, were currently sitting in the fastest-growing consumer industry in the U.S. In just over two years, we reached a nearly $500 million valuation through some of the best investors in the game, including Mark Cuban, Kevin Durant, BlackRock, and SV Angel. We are many times larger now and our growth is not slowing down.

At Underdog, we believe that sports are for everyone and are building a tomorrow for every fan. Want to help create that future? Join us.

About the role and why its unique:

• Approach user inquiries with a cool, open-minded approach and make sure that their concerns are being fully heard
• Gather information from users in order to efficiently reach solutions by cross-collaborating with teams from several different departments
• Create a lasting impression on every user through transparent, open, and honest communication
• Assist with Tier 1 level customer inquiries ranging from account creation to gameplay explanations
• Show up everyday with a positive attitude and excited to help the team collectively reach its goals
• Deliver exceptional customer support via live chat, addressing inquiries related to account management and financial transactions
• Offer comprehensive technical assistance to both Web and Mobile app users
• Assist in facilitating a smooth and seamless onboarding experience for users, ensuring their successful adoption of the app

Who you are:

• Flexible weekday & weekend availability due to varying shifts
• An optimistic and proactive individual, dedicated to finding solutions
• A versatile team player, adept at navigating diverse situations with ease
• A clear and concise communicator, with an emphasis on writing skills
• A receptive individual who embraces new perspectives and approaches
• An insatiably curious learner, driven to acquire new knowledge daily
• A customer service expert, delivering exceptional support by showcasing deep product expertise
• Proficient multitasker, committed to delivering high-quality work across various tasks

Even better if you have:

• Experience with Intercom (or other ticketing processor systems)
• Fantasy Sports and/or Sports Betting knowledge
• 1-2 years of customer support or related experience

Our targeted compensation rate for this position is between $18 and $20/hr, depending on experience, plus equity. Think your skills are exceptional and warrant higher pay? Apply anyway! If we agree, we’re willing to negotiate.

This position may require sports betting licensure based on certain state regulations.Underdog is an equal opportunity employer and doesn’t discriminate on the basis of creed, race, sexual orientation, gender, age, disability status, or any other defining characteristic.

#LI-REMOTE

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POSTED June 5

• Customer Support
• Fulltime
• Anywhere (100% Remote) Only

Job Description

Title: Bilingual Customer Support Advocate

Location: Philippines

Type: Contract

Workplace: remote

Category: Support

Job Description:

Wonolo (Work Now Locally) is disrupting the $140BN temporary staffing industry. Founded in 2014, Wonolo’s mission is to help people find consistent work. Through our two-sided tech marketplace, we connect hundreds of businesses in need of front-line workers with 2 million underemployed workers in local markets across the United States, within minutes. Wonolo recently raised $140M in growth funding which will continue to help us empower the in-demand workforce by democratizing access to flexible work, opportunities to learn new skills, a living wage, and comprehensive portable benefits and perks.

We are looking for a Bilingual Customer Support Advocate to work with Wonolo’s Wonoloer Live Support team. In this role, you will provide a friendly and professional customer support experience to our users predominantly by phone with some email interaction in both English and Latin American Spanish.

Our ideal candidate will be a proactive and dedicated person who is committed to delivering high-standard customer support. Are you excited about working with a close-knit team at a mission-driven, US-based technology company? If this is who you are or you want to be, please read on!

We welcome qualified candidates located anywhere in the Philippines #LI-Remote.

What you’ll do:

• Review translations of self-service content and propose new translations for articles, templates and scripts based on customer feedback.
• Become an expert user of our system. You will be involved in learning our product from a functional perspective and then helping our customers with their questions and addressing their problems and concerns.
• Meet productivity targets & defined timelines to meet customer Service Level Agreements (SLAs)
• Answer general customer service inquiries, handle complaints, and troubleshoot problems with our products and services.
• Display a strong ability to listen to users to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
• Adhere to established policies, procedures, and compliance to meet quality evaluation guidelines.
• Provide feedback on customer pain points, product feature gaps and internal system challenges to help Wonolo improve the customer and employee experience.

Who you are:

• Attitude: Maintain and promote Wonolo’s culture and work ethic. We need our members to be proactive, hardworking, and open to giving and receiving feedback.
• Be Positive: Being part of the team means working with everyone to meet our daily goals. We hold everyone who works for us to high standards, but we understand that life sometimes gets in the way. We seek to accommodate everyone’s different priorities and lives as much as possible while cultivating a culture of hard work, camaraderie, and excellence.
• Commitment: Working with us requires dedication. We have tons of work on our plate. We have lots of customers’ concerns to address, deadlines to meet, reports to make, new projects and new processes to execute, etc. We expect that you’ll be able to attend your training and nesting (30-day trial) schedule. Once you pass the 30-day trial, we also expect that you’ll be able to render at least 40 hours of work per week.
• All geared up to start a career in a work-from-home set-up: Ensure that you have a quiet working environment with minimum distraction, a noise-reduction headset, a fully functioning computer/laptop, and an internet connection of at least 15 mbps with backup in case of connectivity issues.
• Attend the online training and nesting: Providing excellent customer support to our Wonolo users requires you to become fully knowledgeable on Wonolo’s platform and its existing processes and policies.

If you have read up to this point, we hope you are excited about this opportunity to work at Wonolo! Even if your experience does not check every bullet point, we still highly encourage you to apply. The best hires do not always check off every box of a job description.

Benefits and perks:

• The opportunity for growth in a mission-driven and well-funded start-up
• Health insurance for the principal member including dental and vision
• Company laptop
• Paid time off, Holiday pay, and Unpaid time off
• Access to continued learning, unlimited access to Udemy for Business sponsored by Wonolo
• Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and well-being courses
• Ability to work from anywhere in the Philippines (no more commutes!)
• Team outings, happy hours, company off-sites, and more!

About Wonolo:

Wonolo is a two-sided job marketplace that serves over 2 million front-line workers, providing them access to flexible and consistent job opportunities across the United States within minutes, at companies such as Peloton, Coca-Cola, Neiman Marcus, Papa John’s, and thousands more.

We are a remote-first company with 200+ full-time employees, and quickly scaling our team within the United States, Canada, and Latin America. We are well-funded and backed by leading investors including Sequoia Capital, Bain Capital, and Leeds Illuminate, among others.

Learn more about us:

Wonolo raises $140M to continue supporting over 1 million laborers and front-line workers

Wonolo is one of Glassdoor’s best tech companies to work for in 2021

Why G2 Venture Partners Invested in Wonolo

Yong Kim (CEO) on why he’s passionate about empowering the in-demand workforce

Commitment to Diversity, Inclusion, Equity, and Belonging

Wonolo welcomes you as you and celebrates our collective diversity. We work to serve the underserved, and we are built on the strength of our entire community. We are especially interested in candidates who represent different cultures, perspectives, and backgrounds as these empower our team to come together to make the best decisions and the biggest impact.

Wonolo is an equal-opportunity employer. We work to ensure all people feel supported, empowered, and connected at work. A big part of this effort is through our support for members and allies of Employee Resource Groups such as Whammies of Color and Allies at Wonolo (WoCAW), Women of Wonolo (WoW), Parents of Wonolo (PoW), and People Out at Wonolo and Allies (POWA). Individuals seeking to work at or with Wonolo are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.

Wonolo Privacy Statement

By providing your personal information and/or submitting your application, you agree that Wonolo may use your personal information for the purposes of carrying out its recruitment and hiring process, which may include, but is not limited to, reviewing your qualifications, verifying your information, communicating with you about the recruitment process, and retaining your personal data as otherwise needed for recruitment-related activities.

Information you provide Wonolo as part of the recruitment process is accessible only to those Wonolo employees and other third-party service providers involved with Wonolo’s recruitment, interview, and onboarding process. Wonolo does not disclose your personal information to any third party in a manner that would be considered a sale under applicable laws. By providing your personal information as an applicant for this position or any other position at Wonolo, you agree that your personal data may be transferred and/or disclosed to Wonolo’s third-party providers. This may include transfers to servers and databases outside the country where you provided Wonolo with your personal data.

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POSTED May 29

• Customer Support
• Fulltime
• Anywhere (100% Remote) Only

Job Description

Title: Customer Specialist

(Remote USA)

Location: CO-Lafayette

Careers That Change Lives

Bring your talents to an industry leader in medical technology and healthcare solutions – we’re a market leader and growing every day. You can be proud to be a part of technologies that are rooted in our long history of mission-driven innovation. You will be empowered to shape your own career. We support your growth with the training, mentorship, and guidance you need to own your future success.

Our journey to Engineer the Extraordinary, begins with the collective efforts of our employees around the world. It’s those efforts that are reflected in Tenet 5 of our Mission, and rewarded through a complete package of benefits, pay, and resources designed to support you at every career and life stage. Learn more about our benefits by clicking on the link near the bottom of this job description.

We are currently seeking a Customer Specialist to join our UNiD Cranial & Spinal Technologies group. This is a remote position from anywhere in the United States . Click here (https://www.medtronic.com/us-en/healthcare-professionals/products/spinal-orthopaedic/internal-fixation-systems/unid.html?cmpid=vanity_url_medtronic_com_unid_spine_fy22) to learn more about UNiD Adaptive Spine Intelligence (ASI). This is an exciting opportunity to serve as a resource between engineering and the medical community.

A Day in the Life

As a UNiD Customer Specialist, you will collaborate with hospital staff, sales representatives, and engineers to ensure patient specific implants are manufactured and delivered in time for surgery. You will be a key partner and will be exposed to sensitive information requiring considerable use of tact, diplomacy, discretion, and judgement.

Responsibilities will include but are not limited to:

• Manage and update surgical schedules.
• Collaborate with hospital staff, sales representatives, and consultants to obtain the information required to design a patient specific implant mainly through telephone and other written communications.
• Collect patient radiographic images from different sources.
• Ensure the case information is relayed to the corresponding engineer(s) in a timely and effective manner.
• Clinic, hospital, and patient account management, including scheduling and implant verification.
• Provide comprehensive support to health care professionals in collaboration with other internal stakeholders such as Sales, Transport & Logistics, etc.
• Provide advice and project support for all aspects of customer operational processes (also working with customers on end-to-end process improvement) and products.

Must Have – Minimum Requirements

To be considered for this role, please ensure the minimum requirements are evident on your application and your resume.

• Bachelors degree required
• Minimum of 2 years of relevant experience, or advanced degree with 0 years of experience

Nice to Have

• 2+ years of medical case management experience
• Experience as a surgical scheduler
• Experience as a research coordinator
• Experience with hospital EMR/PACS
• Experience working in a fast-paced environment

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health, and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Benefits & Compensation

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). Learn more about MIP and benefits here (https://www3.benefitsolver.com/benefits/BenefitSolverView?page_name=signon&co_num=30601&co_affid=medtronic) .

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Min Salary

65600.0

Max Salary

98400.0

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

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POSTED May 29

• Customer Support
• Fulltime
• Anywhere (100% Remote) Only

Job Description

Customer Advocate – CampusGuard

locations

Remote

time type

Full time

job requisition id

R19193

CampusGuard, a Nelnet Company, provides information security services for campus-based organizations including higher education institutions, healthcare providers, city, county and state government agencies and hospitality markets. As a full-service information security firm, we leverage our knowledge combined with the industry standards for compliance and information security issues to provide our customers with world class information security & compliance services.

CampusGuard focuses primarily on the needs of campus based organizations including higher education institutions, healthcare providers, city, county and state government agencies and hospitality markets. All of our staff has experience working with the unique needs of these campus based environments. With a primary focus on assisting organizations with achieving compliance with the Payment Card Industry Data Security Standard (PCI DSS) and other information security standards, we are a full service cybersecurity firm experienced in all industry standard compliance and information security issues. The Customer Advocate coordinates the efforts of team members, and in some instances works with third-party contractors in order to deliver efficient and effective services to our customers. They establish and maintain constant communication with customers including selling and reviewing contract services, configuring portal and online training access, coordinating vulnerability scan and penetration testing services, establishing and attending monthly project update calls, and keeping CampusGuard staff up-to-date on activities at assigned customer sites.

Responsibilities:

Activities include, but are not limited to the following:

– Engage with customers and Security Advisors in order to fully comprehend and consequently define project scope, goals, and deliverables in order to support the business goals of our customers.

– Coordinate project Kick-Off Calls, Onsite Visit schedule of activities, Assessment Report and Roadmap Review Calls, and Monthly PCI Team calls.

– Promote and sell Annual Support Agreements, Consulting Services, Online Training, and other products and services offered by the Company.

– Develop and maintain loyal and trusted business relationships with our customers, managing all aspects of the customer relationship.

– Develop and maintain customer-specific project plans and associated communications.

– Plan and schedule project milestones and deliverables, and track to ensure timely delivery.

– Set realistic timelines by estimating the resources and participants needed to achieve project goals.

– Effectively communicate project expectations to fellow team members and customers in a timely and clear fashion.

– Continually manage project expectations with team members and customers.

– Build, develop, and grow any and all business relationships essential to the overall success of the project by maintaining integrity in all thoughts and actions.

– Maintain clear and candid communication with customers on an ongoing basis.

– Develop and deliver progress reports, proposals, requests, documentation, and presentations as needed.

– Coordinate customer meetings, preparing agendas for each discussion and detailed notes if requested.

– Coordinate vulnerability scans and/or penetration tests, along with associated report delivery as determined by customer agreement(s).

– Provide input on customer communications through comments on articles, social media references, or news alerts on the latest in industry, Company, and customer news.

– Candidate agrees to complete the PCIP Course and obtain certification within six (6) months of start date. Assist with sales and marketing activities:

– Participate in sales calls or presentations as needed

– Attend conferences as appropriate

– Other sales/marketing support duties as requested

– Willing to travel up to 15% of the time

EDUCATION AND EXPERIENCE:

The Customer Advocate must have sufficient service delivery knowledge and experience to coordinate customer project activities.

Minimum acceptable education requirements:

Bachelors degree in Business Management or Project Management, or the equivalent, and/or 5 years experience in an Account Management and/or Project Management capacity, including 1 year process development and execution (preferably at an institution of higher education).

Minimum acceptable work experience requirements:

– 5 years experience in an Account Management and/or Project Management role working with a list of assigned accounts

– 2 years experience in add-on sales (aka. cross-selling)

– 2 year experience working with payment card industry and/or information security and compliance

COMPETENCIES SKILLS/KNOWLEDGE/ABILITIES:

– Experience at working both independently and in a team-oriented, collaborative environment is essential, with demonstrated experience in time management

– Ability to gain the customers trust in order to form the foundation for effective communication, thereby increasing customer retention.

– Able to educate and influence our customers by explaining our services and recommending the appropriate services that will best fit their needs.

– Capable of adjusting to shifting priorities, demands, and timelines.

– Reacts to project adjustments and alterations promptly and efficiently.

– Ability to work unsupervised in a home office setting.

– Maintain integrity and honesty, while being persuasive, encouraging, and motivating.

– Capable of eliciting cooperation from a wide variety of sources, including customers finance organization, IT and other departments, as well as Company personnel.

Core Competencies

– C- Understanding of PCI DSS and/or other compliance and cybersecurity standards

– C- Sales and/or up-sell experience required.

– C- Self-directed, organized, and able to work independently

– C- Strong interpersonal skills.

– C- Well-developed written and oral communication skills.

– C- Proficient in conducting research into project-related issues.

– C- Self-motivated to pursue learning about relevant technologies, compliance standards, and other cybersecurity-related topics.

– C- Must be able to learn, understand, and apply new technologies.- C- Adept at effectively prioritizing and executing tasks in a high-pressure environment.

– C- Understanding of higher education, banking, city/state governments, or healthcare

Colorado residents; pay range for this role is $65,000 – $80,000

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursem*nt, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 orcorporaterecruiting@nelnet.net.

Nelnet is a Drug Free and Tobacco Free Workplace.

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POSTED May 29

• Customer Support
• Fulltime
• Anywhere (100% Remote) Only

Job Description

Customer Experience Associate

Remote

Customer Care

Full-Time

The Black Tux is reinventing formal wear so people can show up at their best on the days that matter most. We design and manufacture modern rental suits and tuxedos that actually fit—made of 100% wool, ordered online, and delivered for free.

We are seeking an experienced Customer Experience Associate to join our awesome team of work-from-home, customer experience associates. The ideal candidate will have experience in customer support and retail sales, with experience in empathetic problem resolution. Ultimately, we are looking for a curious, service oriented individual with experience in problem solving, sales and fulfillment. We care about our Customer’s Experience and expect a deep customer centricity to enhance our Customer Experience organization.

What you’ll do

• Understand and exhibit The Black Tux brand values, philosophy and culture through all interactions with customers and peers
• Engage and educate customers on all things The Black Tux, through multiple contact channels, including: phone, chat and email, both inbound and outbound
• Adhere to all performance expectations and key metrics including Customer Satisfaction and efficiency
• Understand and identify opportunity through individual metrics and dashboards
• Lead with curiosity and focus on customer engagement and satisfaction
• De-escalate customers concerns if there is a less than desirable experience
• Escalate site issues and troubleshoot with customers
• Have a growth mindset and willingness to continuously improve
• You embrace feedback and are able to try new approaches and execute against opportunities
• Work constructively with peers and other functional areas throughout the organization, including training, operations, showrooms, and outsourced partners
• This position will report to the Customer Experience Team Leader

Who you are

• Bring an engaging, inquisitive and spirited style 1+ years of proven customer support experience (bonus if you have sales experience)
• Ability to work remotely and have a dedicated workspace
• Ability to work in a fast paced work environment, maintaining focus key performance indicators/metrics
• Flexible to work overtime during peak season (April – October)
• A commitment to building rapport with all The Black Tux customers and have a deep understanding of their needs
• Ability to multitask and manage multiple technologies and software
• Strong organizational and time management skills
• Exceptional verbal and written communication skills
• Be part of more, punctual and reliable attendance, engage with internal team with web cameras

Perk and Benefits of Working at The Black Tux

• We pay people equally and based on market compensation data
• We provide a 401(k) plan through Betterment
• Our full-time employees receive stock options and have a stake in the company
• Our Health, dental and vision plans are competitive, and we cover 100% of employee coverage and 50% of dependents
• Paid time off
• Paid maternity and paternity leave
• Monthly employee events
• Free rentals + discounts on garment purchases for you, your partner, and friends & family

$16 – $17 an hour

We’re an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.

Our people are the most important asset to us. Our benefits, perks, pay and culture reflect this in every decision we make. If you want to learn more about us, check out our Culture Book.

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POSTED May 29

• Customer Support
• Fulltime
• Anywhere (100% Remote) Only

Job Description

Title: Customer Experience Representative

Location: Remote within the US

JobDescription:

About Us

KeyMe is revolutionizing lockout solutions for homes, cars and businesses. Via artificial intelligence and robotics, KeyMe allows users to store, share, and duplicate their physical keys and RFID cards. Fully automated self-service key duplicating kiosks can be found in over 4,000+ locations across the country in major retailers such as WalMart, Kroger, Rite Aid, 7-Eleven, Menards, and many others.

Additionally, KeyMe offers customers a one-stop solution for all their locksmith needs ranging from lockouts and re-keys to complex installations and custom jobs. All KeyMe locksmiths have extensive experience and are fully vetted to ensure our customers receive the utmost quality experience. With upfront set pricing, customers know they will never be confronted with last minute charges. KeyMes smart routing gives customers the ability to monitor their Locksmiths arrival, job progress, and receive instant receipts. KeyMe is providing unrivaled service quality, prices, and customer experience into the $12B/yr locksmith industry.

KeyMe is an exciting, well-funded (over $150M raised to date), tech company that is solving real consumer pain points. KeyMe is proud to have an open, collaborative and relaxed atmosphere where bright professionals work hard and enjoy what they do. With the added benefit of a friendly, flexible and creative working culture, youll be joining a forward-thinking, expanding team to continue opening doors for our customers.

Were committed to providing a diverse, equitable and inclusive workplace where team members from all backgrounds, ethnicities, cultures, and experiences feel welcome and thrive. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.

About the Role

KeyMe’s Kiosk Customer Experience team is the public face of a fast-growing key-copying and locksmith startup. This is a vital role as the Customer Experience Representative is the face of our company to our customers. In this role, you’ll handle a high volume of calls, online chats, and emails from new and existing customers. Youll also be interacting with people who are in tough lockout situations who need fast, safe, and reliable help so empathy is an absolute must. The ideal KeyMe Customer Experience Representative is a problem solver, empathetic, patient, and loves to be of service.

What Youll Be Doing

• Answering incoming customer calls regarding billing issues, product problems, service questions, and general client concerns
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Impact the companys bottom line by problem-solving and turning frustrated clients into repeat customers
• Keeping records of customer interactions, transactions, comments and complaints

How We Know You Can Do It

• Proven experience in providing excellent service to customers. Startup experience not required!
• Minimum 1-year experience in a call center environment or a satisfactory equivalent combination of education, training, and experience
• High School graduation or evidence of having satisfactorily passed a High School Equivalency Program
• You can think fast on your feet
• You love talking to people and can stay calm when our customers are not
• You know how to manage your time & multitask
• Availability for evening, weekend and holiday shifts
• Experience handling a high volume of calls and emails from customers or clients a plus
• Experience using Zendesk, Twilio, and/or Google Docs a plus
• Wifi connection 50MBPS of bandwidth available solely for employment use
• Fluency in Spanish and English is preferred

What Youll Get

• Hourly rate is $16.00
• Health, dental, and vision insurance
• Remote budget to set up your home office and internet stipend
• 401K plan with match
• PTO
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Basic Life and AD&D Insurance

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POSTED May 17

• Customer Support
• Fulltime
• Anywhere (100% Remote) Only

Job Description

360dialog is the leading global solution provider in the WhatsApp Business Ecosystem.

We are not only the Nr. 1 access provider, bringing the WhatsApp channel to more than 800 software solutions worldwide (serving more than 4 *10⁴ Clients). 360dialog is also pioneering and leading the Performance Marketing domain on WhatsApp by providing the first independent data platform to the Messaging Ecosystem, serving thousands of advertising clients already globally.

At 360dialog, we believe that successful Business Messaging requires a performance-driven data approach and solutions.

360dialog is the leading global solution provider in the WhatsApp Business Ecosystem.

We are not only the Nr. 1 access provider, bringing the WhatsApp channel to more than 800 software solutions worldwide (serving more than 4 10⁴ Clients). 360dialog is also pioneering and leading the *Performance Marketing domain on WhatsApp** by providing the first independent measurement solution to the Messaging Ecosystem, serving thousands of advertising clients already globally.

At 360dialog, we believe that successful Business Messaging requires a performance-driven data approach and solutions.

As a Customer Support Specialist - Brazil, you are expected to share your expertise with API users from Brazil and the world. We are looking for a digital native who is passionate about products and great customer service. By joining 360dialog’s CS Team, you will sign up for a roller-coaster ride in an emerging new market with exponential growth opportunities.

We’re now looking for outstandingly bright and passionate professionals who want to learn and get better every day to join our team and pursue our vision.

Your Role and Responsibilities

• Provide support to our customers using the company channels - tickets, chat, email and online meetings.
• Liaise with our L2 team to find solutions.
• Help troubleshoot our API and solve technical problems.
• Support our partners and clients navigate the WhatsApp API ecosystem.
• Communicate with Meta representatives.

Requirements

Your profile

• Digital native: you are comfortable with everything digital, tech, web, mobile
• 2+ years experience in a customer support or technical role
• 2+ years of experience working with APIs, debugging applications, checking logs and testing
• You identify problems and show initiative in finding simple solutions together with your team
• You are fluent (or C3+) in English
• You are a native speaker or fluent in Brazilian Portuguese
• You pay attention to detail and can structure your own day-to-day tasks

Bonus skills

• Programming experience
• Experience with WhatsApp Business API and/or META Developer Tools
• More languages are always welcome!

Your Mindset:

We highly value people who are dedicated to growing with us, who do not get paralysed by complex problems and focus on continuous improvements and achievements.

We encourage you to think critically, solve problems creatively and choose to do what makes sense, always asking yourself what impact and value your actions and decisions have for the team and the company.

What matters to us is your independence and passionate commitment to software exploration. It's crucial that you possess the ability to manage yourself in a fully remote and global company and understand your own capabilities to work in an asynchronous way and at your optimal pace.

Benefits

Here’s an opportunity to shape a whole new industry in the conversational messaging business. You’ll be joining a team of experienced entrepreneurs running a bootstrapped company

• An innovative environment, where you will work with some of the best tech people on the planet
• Big opportunities to evolve and grow as part of the CS Academy
• Flexibility to chose your preferred location to work from, anywhere in the world (remote-only!)
• A competitive salary package in USD

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POSTED May 17

• Customer Support
• Fulltime
• Anywhere (100% Remote) Only

Job Description

Steer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth.
At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more.
As a Customer Success Manager, you will be responsible for ensuring high levels of satisfaction, drive adoption, and expand the use of Steer Health products at customer sites. You will work closely with our sales team to identify upsell opportunities and renewal risks and be engaged with cross-functional teams to successfully manage and resolve all issues affecting your customers.
Your ability to organize, follow up, and be proactive about customer issues will provide continuous improvements to your customer’s satisfaction levels. Your technical aptitude for preventing problems as well as solving them will turn your customers into Steer Health advocates and repeat customers. You should have great communications skills with the ability to work with customers ranging from hospital administrators, practice directors, managers, staff, and other key stakeholders, and a proven track record for providing high levels of customer satisfaction.

Responsibilities
Primary point of contact for driving customer success
Support our customers and partners in their efforts to successfully use and operationalize Steer Health platforms
Work with sales to identify any renewal concerns or upsell opportunities
Collaborate and organize both customer personnel and in-house resources to troubleshoot and resolve issues
Perform customer onboarding, health checks, and proactively alert customers of any impending issues
Conduct quarterly business reviews for top accounts
Collect customer feedback and work with Product Management to preemptively solve product issues
Document interactions, paths to resolution, and successes for both customers and internal audiences
Develop materials and presentations for executive level training and reporting
Perform strategic analysis of customer portfolios for clients
Set follow-up actions and provide regular updates on the status of active issues to all stakeholders
Manage customers issues and satisfaction like a continuous project

Qualifications and Skills:
Bachelor's degree in Computer Science, Web Development, or related field (or equivalent work experience).
3-4 years of experience in WordPress development, with a strong portfolio demonstrating WordPress projects and customizations.
Prior experience with Healthcare SaaS is must
Proficiency in WordPress CMS, PHP, HTML, CSS, JavaScript/jQuery, and MySQL.
Solid understanding of responsive web design principles, SEO, and web performance optimization.
Experience with version control systems (e.g., Git) and familiarity with web hosting environments.
Strong problem-solving skills and the ability to work independently or as part of a team.

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POSTED May 17

• Customer Support
• Fulltime
• Anywhere (100% Remote) Only

Job Description

About the Company: Jetpack Workflow is a leading B2B SaaS company serving the accounting and bookkeeping community. We help firms standardize, track and automate their processes allowing them to complete more work and prevent tasks from falling through the cracks. We help firm owners meet deadlines, track team progress, and grow their practice without worry.

Role Overview: At Jetpack Workflow we pride ourselves on our innovative approach and our dedication to customer satisfaction. As a Customer Success & Support Specialist, you will be a key member of our customer team, helping to ensure that our customers have a seamless and positive experience with our products and services. You will work closely with customers to resolve issues, provide information, and gather feedback to drive continuous improvement in our offerings. This role will report directly to our Customer Success Manager.

Responsibilities:

• Respond to customer inquiries and support requests via live chat and email
• Help customers navigate our products and services and resolve any technical issues
• Monitor customer accounts to ensure they are getting the most out of our offerings
• Assist in onboarding new customers, ensuring they are fully equipped to use our products effectively
• Collect and analyze customer feedback to contribute to product and service improvements
• Develop and maintain knowledge base articles
• Maintain and update AI support agent toolset
• Maintain a thorough understanding of our products and services to provide accurate information to customers

Requirements

• Bachelor’s degree or equivalent experience in a relevant field
• Strong interpersonal and communication skills, both verbal and written
• Basic technical proficiency and the ability to quickly learn new software
• Excellent problem-solving skills and a customer-centric attitude
• Experience in customer service or support is a plus
• 10% Travel

Benefits

Competitive salary and benefits package including:

• Great healthcare plans
• 401k match program
• YAY Days (get paid to take off and do something fun!)
• Unlimited PTO

Opportunities for professional growth and advancement

A dynamic, supportive, and collaborative work environment

Ownership of the company via options

Monthly internet stipend

Fully remote work environment

Consistent Monday through Friday work schedule (9a-5:30p EST)

Starting Salary: $55k - $65k

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POSTED May 17

• Customer Support
• Fulltime
• Anywhere (100% Remote) Only

Job Description

Join an early-stage startup. Help unlock access to fair credit.

Join us as our third customer success hire! If you have experience providing exceptional customer support and account servicing, we'd love to chat. We're looking to hire someone who can continue meaningfully contributing to customer support and account servicing operations as our team grows.

About you:

You love providing great support to traditionally underserved customers

You're an independent go-getter and very self-motivated

You're comfortable working remotely

You've provided customer support and account servicing for fast-growing consumer credit products

You've worked at least 4 years in a professional customer support and/or account servicing role

What you'll do:

A little bit of everything! You'll be our third customer success hire, so you'll have input in a lot of long-term support and servicing decisions. You'll help establish the customer success foundation for the entire company.

Support our customers while scoping self-serve features and scaling servicing operations

Why you might be excited about us:

We're working to solve a massive societal problem

You'll be able to contribute efficiently, without bureaucracy, and with broad responsibility

If we can effectively solve a problem asynchronously, we do

We don't micromanage and will help you do great work

We care about you and will work to set you up for success in the future

Why you might not be excited about us:

We're a very small team

Projects and priorities tend to shift

There's still a lot to build

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POSTED May 15

• Customer Support
• Fulltime
• Anywhere (100% Remote) Only

Job Description

Title: Associate Customer Support Representative

Location: Remote, USA

Type: Full-time

Workplace: hybrid

Category: Customer Success

JobDescription:

Who you are:

You have 2+ years of Customer Service experience under your belt and are looking for your next challenge in a hyper-growth, fast-paced, industry disrupting, SaaS company. You are excited to work with emerging technologies and modern tech stack with a collaborative team, where you will have a direct impact on the customer experience. Does this sound like you?

If so, keep reading and apply today!

What you’ll do:

• Effectively resolve customer inquiries in a considerate and timely manner via email, chat, and phone
• Compose thoughtful, personalized responses for a variety of customer requests
• Triage incoming requests and spot trends in customer issues to flag for the rest of the team
• Make active contributions to help achieve team goals and successes
• Frontline support for customers and identify whether the customer request is related to user error, a bug, customer training, or a product feature

What you have:

• Passionate about customer support and about the role it plays in making a customer-centric team successful
• Ability to communicate technical problems in a elegant and tactful way
• Strong communication and writing ability
• Empathy, diplomacy, tact, and poise under pressure when working through customer issues
• Team player – works well with others in a collaborative environment
• Shift Requirements: Ability to begin shift at 6am ET
• [Nice to Have] Mortgage Industry Experience – Lock desk, Underwriting, Processor
• [Nice to Have] Technically Oriented – API, Postman, Kibana, JIRA, etc

Why join Polly?

• We are attacking a trillion-dollar market with gross inefficiencies and seeking to transform the way an entire industry operates
• We have an experienced leadership team that previously built large and impactful platforms
• Outstanding opportunity for professional growth and upward mobility
• Direct engagement with the decision makers and senior business leaders
• Competitive salaries
• 100% paid medical/vision/dental/disability/life insurance
• Flexible vacation
• Remote environment

Let’s get to know each other.

Polly is transforming the mortgage industry with its modern, data-driven capital markets ecosystem. Banks, credit unions, and mortgage lenders nationwide trust Polly’s revolutionary Product and Pricing Engine (PPE), Loan Trading Exchange, and actionable data and analytics to automate and optimize the entire capital markets value chain, helping their secondary teams operate faster, smarter, and more profitably. Polly was founded in 2019 by a seasoned team of technology and mortgage experts and is headquartered in San Francisco, California.

To learn more, follow Polly on LinkedIn or visit www.polly.io. Polly is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, age, color, national origin, religion, sex, gender identity, sexual orientation, marital status, pregnancy status, disability status, veteran status, or any other legally protected status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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POSTED May 15

• Customer Support
• Fulltime
• Anywhere (100% Remote) Only

Job Description

Location: International, Anywhere; 100% Remote; Freelance

As a contractor with Omni, you’ll interact with customers primarily through inbound phone calls and possibly chat or email, assisting them with all their needs. We prioritize providing excellent customer service and empowering our contractors to succeed in their roles.

Schedule:

🤙 Flexible work schedule options available

⏰ Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

Earnings & Revenue:

💵 Contract earnings vary by client, with competitive rates typically ranging from $4 to $6 USD per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics.

Required Skills for Successful Contractors:

💬 Exceptional written and verbal communication skills

✅ Proven track record in customer service and delivering outstanding customer care

🧐 Keen attention to detail with strong problem-solving skills

🤗 Friendly, empathetic tone, and professional demeanor

🙌 Self-motivated, proactive, and resourceful mindset

👩‍💻 Proficient in using technology, including computer applications and software.

Important Information

Technology & Equipment Requirements:

🚪 Quiet and secure work environment during working hours

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🤫 Quiet, uninterrupted space

⌨️ Organized desk area

We are able to work with contractors residing in Guatemala.

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

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