Program Manager, Academic & Student Services (University Housing) - Tallahassee, FL job with Florida State University | 3173565 (2024)

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Job Details

Job Title: Program Manager, Academic & Student Services (University Housing)
Location: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 58061

University Housing


  • Off Campus Housing Market and Stakeholders: Utilizing institutional data, student surveys, and other marketing tools, develop and maintain a map of off campus student housing locations to provide data about where FSU students live when they live off campus. Utilizing city data and other real estate resources, track future housing development in the city and determine impact on FSU students and University Housing. Schedule, plan, and execute multiple housing fair events through each year. Identify and develop best practices in providing off campus services to students, propose and develop growth of the program. Build mutually beneficial relationships with off campus property leasing office staff.
  • Marketing and Communication: Develop marketing and communications plans and materials to connect students living off campus to university resources that will contribute to their success and retention, as well as programs and materials for on campus residents preparing to live off campus in the future. Manage email address, social media, and other branding for off campus housing.
  • Campus Stakeholder Relations: Create and deliver tenant and lease education with University Housing programming efforts for on campus students who will be living off campus in the future, including but not limited to initiatives with the Residence Education team. Provide resources to students and families in conjunction with New Student and Family Programs, Undergraduate Studies, and Student Affairs Offices. Represent the department at events such as Orientation and Admissions recruiting events. Create visual representations for data analysis of retention and success measures for off campus students.
  • Off Campus Housing Resources: Build and maintain resources online and otherwise that can be accessed by students living off campus. These on campus resources include (but are not limited to): up to date information on transportation (bus systems, parking), Victim Advocate program, FSUPD, academic resources through Undergraduate Studies (Noles Everywhere, ACE), Campus Recreation, University Health Services. Off campus resources include utilities, TPD, and apartment searches. Maintain relationships with appropriate departments to stay up to date with resource changes.
  • Supervision: Supervise several OPS student employees. Hire, train, develop, and review performance.


A Bachelor's degree and four years of experience; or a high school diploma or equivalent and eight years of experience. (Note: a combination of post high school education and experience equal to eight years.)

Preferred Qualifications

  • Ability to demonstrate effective customer service skills.
  • Ability to adhere to ethical business practices and promote ethical behavior.
  • Ability to communicate effectively verbally and in writing.
  • Ability to effectively train and direct the work of others.
  • Ability to establish and maintain effective working relationships.
  • Ability to maintain and improve personal and team effectiveness, and foster change and creativity.
  • Ability to prioritize, organize, and perform multiple work assignments simultaneously.
  • Ability to utilize problem solving skills.
  • Knowledge of and the ability to interpret and apply related University policies, procedures, principles, and practices.
  • Knowledge of applicable computer applications and basic computer functions.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Learn more about our university and campuses.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.


This is an A&P position.

This position requires successful completion of a criminal history background check.

Review of applications will begin July 8, 2024.

This position is being advertised as open until filled.

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed at:


Working at Florida State University

One of the nation's elite research universities, Florida State University — with the Carnegie Foundation's highest designation, Doctoral/Research University-Extensive — offers a distinctive academic environment built on its cherished values and unique heritage, welcoming campus on the oldest continuous site of higher education in Florida, championship athletics, and prime location in the heart of the state capital.

Combining traditional strength in the arts and humanities with recognized leadership in the sciences, Florida State University provides unmatched opportunities for students and faculty through challenging academics, cultural discovery and community interaction.

Underlying and supporting the educational experience at Florida State University is the development of new generations of citizen leaders, based on the concepts inscribed in our seal: Vires, Artes, Mores — Strength, Skill and Character.

Epitomized by recently named Rhodes Scholars Garrett Johnson and Myron Rolle — elite athletes and scholars committed to public service — and Joseph O'Shea — a campus and community leader as well as a top scholar — Florida State's 40,000 students are dedicated to academic excellence and providing leadership in our complex world.

Florida State University's 16 colleges offer more than 275 undergraduate, graduate, doctoral, professional and specialist degree programs, including medicine and law, covering a broad array of disciplines critical to society today. Each year the University awards over 2,000 graduate and professional degrees.

With its impressive breadth of leading graduate, professional and undergraduate programs, Florida State University is a demanding, intellectually stimulating, yet warm and caring environment for students and faculty. Recognized nationally for its commitment to diversity, Florida State University is a national leader in the number of doctorates awarded to African-American students and in the graduation rate of African-American undergraduates. Its College of Medicine and College of Law are ranked in the nation's Top 10 for Hispanic students.

Florida State University's arts programs — dance, film, music and theatre — rank among the finest in the world, offering an arts education comparable to leading conservatories. Its creative writing program is ranked among the nation's best and is home to the most consistently honored and published student body in the United States. Florida State is responsible for governance of the John and Mable Ringling Museum of Art and associated arts programs, one of the largest museum/university complexes in the nation.

Other programs consistently included in the top public university list include physics, chemistry, political science, psychology, criminology, public administration, library science, information, human sciences, business and law.

At the Ph.D. level, interdisciplinary programs draw on notable research faculty strengths that transcend the traditional disciplines, including neuroscience, molecular biophysics, computational science, materials science and research at the National High Magnetic Field Laboratory—home to the world's most powerful magnets.

Program Manager, Academic & Student Services (University Housing) - Tallahassee, FL job with Florida State University | 3173565 (2024)


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