Customer Service (2024)

FAQs

What is excellent customer service sample answer? ›

Example answers

'For me, good customer service means constantly surprising the customer by exceeding their expectations. It means doing more than the bare minimum to keep the customer happy, and always being willing to go that extra mile to ensure their satisfaction.

"Because I have what it takes to fill the requirements of this job - solve customer problems using my excellent customer service skills." "Because I have the experience and expertise in the area of customer support that is required in this position."

Customer service is the experience and support you offer customers before, during and after they purchase a product or service from you. Giving excellent customer service is so important for customer retention, growth, reputation, and to ensure a business's long-term success.

They've likely sent you “What's good?” to make sure you're doing all right. Be honest (if you're comfortable), and then tell them how much you appreciate their kindness. “Could be better, but thanks for asking.” “That's nice of you to ask!

Effective customer service agents are skilled at listening and being empathetic. They're also very good at problem-solving and being proactive. It's important for them to have a level of professionalism, which means that when things get heated, they can take a step back and not take anything to heart.

Customer service refers to the assistance an organization offers to its customers before or after they buy or use products or services. Customer service includes actions such as offering product suggestions, troubleshooting issues and complaints, or responding to general questions.

Sample Answer

“My greatest strength is my ability to excel in highly pressurized situations. I have found creative ways to keep calm when working under pressure, for example, organizing my work more efficiently and getting the MOST important work done during the times I am MOST productive.

Why should we hire you 5 best answers? ›

“I should be hired for this role because of my relevant skills, experience, and passion for the industry. I've researched the company and can add value to its growth. My positive attitude, work ethics, and long-term goals align with the job requirements, making me a committed and valuable asset to the company.”

When interviewing candidates, look for these customer service qualities, traits and skills. Look for someone who is communicative, persuasive, is polite, patient, conscientious, and loyal.

Some other examples of great customer service include: Remembering someone's regular order as a barista. Sending out a survey after making a product change, to see what your customers really think. Staying beyond your shift to help deal with a customer's enquiry.

The three most important qualities of customer service are people-first attitude, problem-solving and personal/professional ethics. Join me in exploring them in this blog, along with insights on resolving associated challenges.

"Thank you for being our customer." "Thank you for contacting us for help. If this problem arises again, don't hesitate to reach out to us." “If you have any further questions and we're not online, you can always check out our extensive help center.”

Example: "John consistently demonstrates excellent customer service skills by actively listening to customers, addressing their concerns promptly, and exceeding their expectations."

Start with a friendly greeting to set the tone. Clearly state the purpose of your email and get straight to the point. Be empathetic, understand the customer's concern, and offer a solution or answer to their query. Keep it concise, using clear and straightforward language.

Tell the customer in positive, specific terms what you've already done or what you intend to do. Answer questions directly and include helpful resources. Let the customer know you're there for them if needed. When appropriate, offer the customer something of value.